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Compliance hotline
Compliance hotline
"Openness, honesty, and transparency are not just values; they are the foundation of our work. We build our fintech solutions on the principles of ethics, responsibility, and legality. Every process and decision in the company is focused on strengthening trust — within our team, with our customers, and with our partners. In an environment where mutual respect and confidence prevail, sustainable solutions, effective teams, and reliable services emerge."
CEO
Freedom Pay
Soronkulov Atay
CEO
Freedom Pay
Soronkulov Atay
FAQ
FAQ
The whistleblowing policy outlines the principles and procedures that enable employees, counterparties and other stakeholders to safely and confidentially report any identified or suspected violations related to the Company’s activities to the relevant responsible parties.
- Corruption and fraud: Bribery, corrupt business practices, corporate fraud, manipulation of financial data and reporting;
- Violation of laws and internal rules: Non-compliance with regulatory requirements, internal policies and procedures of the Company;
- Data leakage and cyber threats: Illegal dissemination of personal data, transfer of confidential information to third parties, cybersecurity threats, unauthorized access to Company systems;
- Unethical behavior: Abuse of office, illegal use of Company resources, violation of business ethics;
- Discrimination and harassment: Any form of discrimination, blackmail, threats to the health, safety, and well-being of employees;
- Violation of sustainable development principles: Non-compliance with environmental responsibility and other principles of sustainable development;
- Negligence: Actions or omissions that cause damage to the Company's property, employees, customers, or reputation;
- Conflict of interest: Situations in which personal interests of an employee conflict with the interests of the Company;
- Violation of antitrust laws: Breaches of fair competition rules;
- Violation of sanctions or export control requirements: Failure to comply with sanctions regimes or export control regulations;
- Concealment of violations: Actions aimed at preventing the detection or investigation of misconduct.
- Fostering a corporate culture of openness and responsibility: Establishing an environment in which employees and other stakeholders can safely report cases of misconduct, fraud, corruption, and other inappropriate actions in accordance with this Policy;
- Providing accessible reporting channels: Providing convenient and secure methods for submitting reports, including anonymous reports, in-person meetings, or the use of electronic communication channels;
- Ensuring proper handling of complaints: Every report is handled with full respect for confidentiality and transparency.
- Check the facts specified in the report;
- Take measures to prevent further violations;
- Initiate disciplinary actions where necessary;
- Provide feedback in accordance with the established procedure.
Any request can be submitted anonymously. The anonymity of the applicant is guaranteed in accordance with local laws.
A decision regarding the acceptance, dismissal, or rejection of the report shall be communicated to the Applicant within five (5) business days from the date of receipt. A report may be rejected if there are no signs of a violation, unethical or improper conduct, or if the information provided is insufficient to make a decision.
The report must be objective, unbiased, and contain all relevant information, including the grounds for concern. Where applicable, any supporting documents that may substantiate the reported facts should be attached.
Submission of knowingly false reports is considered a serious violation. If the facts of providing knowingly false information are confirmed, the Company may apply disciplinary measures or refer the case to law enforcement authorities in accordance with the laws of the Republic of Kyrgyzstan.
How to contact
How to contact
Scanning the QR code or clicking the button, you will be transferred to the platform Whispli. All data on this platform is protected against unauthorized access or deletion. Submitting a request via Whispli, you can submit a request on your own behalf or in anonymous mode.
Selecting anonymous mode, you can be 100% confident of complete anonymity. Freedom Pay will never know your username or email.
A new random identifier and avatar are created for each application. Your IP address is not traced and deleted immediately after submission. The independent provider Whispli uses encryption AES256 to protect your data and also removes any identifying metadata from the transferred files.
Selecting anonymous mode, you can be 100% confident of complete anonymity. Freedom Pay will never know your username or email.
A new random identifier and avatar are created for each application. Your IP address is not traced and deleted immediately after submission. The independent provider Whispli uses encryption AES256 to protect your data and also removes any identifying metadata from the transferred files.
Согласие на сбор и обработку персональных данных
Cубъект персональных данных (далее - субъект) - физическое лицо, к которому относятся персональные данные;
Персональные данные – любые относящиеся к субъекту сведения, зафиксированные на электронном, бумажном и/или ином материальном носителе;
Сбор персональных данных - действия, направленные на получение персональных данных;
Организация – Общество с ограниченной ответственностью «Диджитал Пэйментс-К»;
Текст настоящего согласия прочитан Субъектом лично, дополнений и возражений не имеет.
Персональные данные – любые относящиеся к субъекту сведения, зафиксированные на электронном, бумажном и/или ином материальном носителе;
Сбор персональных данных - действия, направленные на получение персональных данных;
Организация – Общество с ограниченной ответственностью «Диджитал Пэйментс-К»;
Текст настоящего согласия прочитан Субъектом лично, дополнений и возражений не имеет.
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© 2025 Freedom Pay
The company is PCI DSS compliant
Payment system operator license – №2022160218 dated 16.02.2018.
Payment company license - №3027111019 dated 11.02.2019.
Payment system operator license – №2022160218 dated 16.02.2018.
Payment company license - №3027111019 dated 11.02.2019.
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Kyrgyzstan, Bishkek, 720001, 125/1 Toktogula str., BC "Avangard", Tower "B", 7th floor, office 703
info@freedompay.kg
Operating hours: 9:00 - 19:00
support@freedompay.kg
Report security issues found is@freedompay.kg